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LiamW
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Membre depuis ‎déc. 12, 2019
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Liam Williams

I love seeing our customers have fun while succeeding! Through Onboarding, Support, Professional Services, and Customer Success we have so many ways to positively impact our customers!

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LiamW le Mars 22, 2022
SLA separation by source of ticket
Most companies have different SLAs depending on the source. For example, SLA for Phone or Chat is typically much lower than email or form submission. Please provide the ability to use the new SLA feature with a filter of the source of the ticket Lire la suite
Répondre Idée Tickets
7 Mentions J'aime
1 Réponse
MBaron le Octobre 20, 2021
Quotes, add term dropdown back
The dropdown for Terms dissappeared in the quotes field and we would like to at least have the option to get that field back. The most recent update is not intuitive as you have to hover over the line item which takes you to a roll out menu. Lire la suite
Répondre Discussion Sales
12 Mentions J'aime
1 Réponse
LiamW
Participant
Octobre 20, 2021
Why would HubSpot take this away without telling anyone? Now we have to click 4 different things per line item to get the same result as one-click fo...Lire la suite
finn le Janvier 08, 2021
Bug(?): Forecast goal attainment does not add up all goals
In the goal attainment column there is a sum of goals for the team/users/pipeline viewed. However, it only includes users who already have created a deal for the period viewed. It should show the sum of all user goals, regardless if the user has cre Lire la suite
Répondre Idée Sales Reporting
9 Mentions J'aime
5 Réponses
LiamW
Participant
Février 08, 2021
Definitely a bug. Fix this HS.
atma le Juin 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Répondre Idée Knowledge Base Tickets
467 Mentions J'aime
221 Réponses
LiamW
Participant
Janvier 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...Lire la suite
atma le Juin 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Répondre Idée Knowledge Base Tickets
467 Mentions J'aime
221 Réponses
LiamW
Participant
Janvier 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...Lire la suite
atma le Juin 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Répondre Idée Knowledge Base Tickets
467 Mentions J'aime
221 Réponses
LiamW
Participant
Janvier 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...Lire la suite
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