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LiamW
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Member since ‎Dec 12, 2019
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  • solutions
    1
  • Replies
    4
  • Upvotes Given
    12
  • Upvotes Received
    233
  • Ideas
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Liam Williams

I love seeing our customers have fun while succeeding! Through Onboarding, Support, Professional Services, and Customer Success we have so many ways to positively impact our customers!

Activity

LiamW on March 22, 2022
SLA separation by source of ticket
Most companies have different SLAs depending on the source. For example, SLA for Phone or Chat is typically much lower than email or form submission. Please provide the ability to use the new SLA feature with a filter of the source of the ticket read more
Reply Idea Tickets
7 upvotes
1 Reply
LiamW
Participant
February 08, 2021
Reply to Bug(?): Forecast goal attainment does not add up all goals
Definitely a bug. Fix this HS.
LiamW
Participant
January 15, 2021
Reply to Customer portal for Tickets
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...read more
LiamW
Participant
October 13, 2020
Reply to Customer portal for Tickets
Providing different mediums of support, but not a portal makes things confusing for customers. HubSpot themselves has a ticket portal for us as their...read more
LiamW
Participant
September 15, 2020
Reply to Customer portal for Tickets
259th Yes please
LiamW
Participant
June 30, 2020
Reply to Default reply email address in Conversations
When replying to a ticket in Service Hub the ability to have a default email address for the team should exist. Having to check and see which email a...read more
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