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LiamW
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Member since ‎Dec 12, 2019
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  • solutions
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  • Replies
    4
  • Upvotes Given
    12
  • Upvotes Received
    214
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Liam Williams

I love seeing our customers have fun while succeeding! Through Onboarding, Support, Professional Services, and Customer Success we have so many ways to positively impact our customers!

Activity

LiamW on March 22, 2022
SLA separation by source of ticket
Most companies have different SLAs depending on the source. For example, SLA for Phone or Chat is typically much lower than email or form submission. Please provide the ability to use the new SLA feature with a filter of the source of the ticket read more
Reply Idea Tickets
7 upvotes
1 Reply
finn on January 08, 2021
Bug(?): Forecast goal attainment does not add up all goals
In the goal attainment column there is a sum of goals for the team/users/pipeline viewed. However, it only includes users who already have created a deal for the period viewed. It should show the sum of all user goals, regardless if the user has cre read more
Reply Idea Sales Reporting
9 upvotes
5 Replies
LiamW
Participant
February 08, 2021
Definitely a bug. Fix this HS.
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
468 upvotes
221 Replies
LiamW
Participant
January 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
468 upvotes
221 Replies
LiamW
Participant
January 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
468 upvotes
221 Replies
LiamW
Participant
January 15, 2021
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its custome...read more
AWamsley on January 18, 2022
Default reply email address in Conversations
When working from multiple conversations inboxes, it would be great to be able to select a default email address that you will always send an email from unless you manually change it. While you can choose which email address you are sending an read more
Reply Idea Conversations
165 upvotes
45 Replies
LiamW
Participant
June 30, 2020
When replying to a ticket in Service Hub the ability to have a default email address for the team should exist. Having to check and see which email a...read more
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