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LiamW
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Member since ‎Dec 12, 2019
  • solutions
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  • Replies
    4
  • Upvotes Given
    12
  • Upvotes Received
    94
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Liam Williams

I love seeing our customers have fun while succeeding! Through Onboarding, Support, Professional Services, and Customer Success we have so many ways to positively impact our customers!

Activity

LiamW on March 22, 2022
Most companies have different SLAs depending on the source. For example, SLA for Phone or Chat is typically much lower than email or form submission. Please provide the ability to use the new SLA feature with a filter of the source of the ticket read more
3 upvotes
1 Reply
Contributor | Elite Partner
April 09, 2022
Hey @LiamW , It might be worth checking out Timerman in the App Market Place. It lets you create a bunch of different SLAs and uses workflows to a...read more
MBaron on October 20, 2021
The dropdown for Terms dissappeared in the quotes field and we would like to at least have the option to get that field back. The most recent update is not intuitive as you have to hover over the line item which takes you to a roll out menu. read more
12 upvotes
1 Reply
Participant
October 20, 2021
Why would HubSpot take this away without telling anyone? Now we have to click 4 different things per line item to get the same result as one-click fo...read more
finn on January 08, 2021
In the goal attainment column there is a sum of goals for the team/users/pipeline viewed. However, it only includes users who already have created a deal for the period viewed. It should show the sum of all user goals, regardless if the user has cre read more
9 upvotes
5 Replies
HubSpot Product Team
June 02, 2021
Hi all, Great feedback, we're planning to update the tool shortly to show all users that have goals for the selected time & pipeline by def...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
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