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brunamartins
Member | Diamond Partner
Member since ‎Dec 12, 2019
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  • Upvotes Given
    13
  • Upvotes Received
    74
  • Ideas
    2

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Bruna Martins

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brunamartins on March 08, 2021
Since the multiple knowledge bases feature (which has been highly requested) isn't under development anymore, a few basic features would help organize different articles. Some of them are the ability to search through a specific category (both on th read more
5 upvotes
1 Reply
Johannes1991 on August 07, 2019
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message.
37 upvotes
14 Replies
Member | Diamond Partner
February 26, 2021
This would help us a lot
brunamartins on November 06, 2020
The ticket priority property only allows for low, medium, or high priority. It's important to also have the urgent option to track tickets that need to be addressed immediately
21 upvotes
4 Replies
brunamartins on September 22, 2020
We need to have multiple teams collaborating on specific issues; for this to work, it would be essential to have a "clone ticket" feature and to be able to associate them, so both owners receive notifications.
46 upvotes
25 Replies
romi on March 11, 2019
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Member | Diamond Partner
July 16, 2020
The Number of Associated Tickets property is so needed right now!
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
707 upvotes
189 Replies
Member | Diamond Partner
July 15, 2020
The multi knowledge base feature is something that we need urgently! Any updates on the release? I'd also love to have another solution in the ...read more
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