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lballesteros
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Ana Liza Ballesteros

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CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
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lballesteros
Member
December 04, 2019
Yes, this a feature/functionality is what we needed.
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