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DanielSterley
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Member since ‎Dec 4, 2019
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Daniel Sterley

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DanielSterley on September 02, 2022
Inbox Filter - Unanswered conversations
Filtering is great! And for a sales/service rep it is mandatory to have an overview of emails that needs attention first. priorities. Most importantly for us is to answer those who has not yer recieved an answer to our last email/chat. The filter W read more
Reply Idea Contacts & Companies Conversations
3 upvotes
3 Replies
jmangiameli on May 02, 2022
Offer phone numbers in more countries
Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know read more
Reply Idea Calling
66 upvotes
148 Replies
DanielSterley
Member
May 22, 2022
Sweden
MikeHuggins on September 20, 2017
Auto-detect 'away' feature for chat
The messages feature is tough to manage in a busy office. I'm the only key contact for online chat. And I have various other duties. I'm often 'popping up' from my computer and forgetting to turn off chat. This is causing constant frustration read more
Reply Idea Conversations
186 upvotes
70 Replies
DanielSterley
Member
November 19, 2021
Auto-detection for of AFK important!
MichelleMcNeill on January 28, 2020
Automatic switch between live chat and chatbot
We would like to have Live Chat available during work hours and then the Chatbot to automatically kick in outside of work hours but we have been told by Hubspot support that this isn't possible and instead we have to remember each morning and evenin read more
Reply Idea Conversations
38 upvotes
6 Replies
DanielSterley
Member
November 24, 2020
Totally agree! Just to be able to set a schedule would be enough. Livechat Business Hours and then Chatbot Off-hours. OR Livechat whenever someone is...read more
briley on June 06, 2019
Select different tones for sound notifications or change pop-ups based on what the notification is
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more
Reply Idea Account Settings Conversations
55 upvotes
32 Replies
DanielSterley
Member
February 17, 2020
The chat is based on quick answers and we have 30-45seks answering-time using our chat-system today. We need to be able to create more dramatic notif...read more
FanaticSales on December 10, 2018
Adding Files and Images to Quotes
There are times when I need to add files to quotes in regards to installation guides and product details. Would be good to be able to attach files and insert product images into quotes.
Reply Idea Products & Quotes
94 upvotes
25 Replies
DanielSterley
Member
January 23, 2020
Needed with extra terms, picture of products and specifications.
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