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DanielSterley
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Member since ‎Dec 4, 2019
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Daniel Sterley

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Activity

Jnix284 on October 21, 2022
default subject line per form - conversations inbox
In the conversations inbox, you can connect multiple forms, but the default subject line is "Form Submission 21.10.22" (localized date) for all forms. To make matters worse, the subject line is collapsed by default and it doesn't show at the t read more
Reply Idea Conversations Forms Live Chat & Bots
4 upvotes
2 Replies
DanielSterley
Member
October 03, 2023
So important feature..
Jameel on May 24, 2018
Bulk actions in Conversations Inbox
When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) The individual action only results is an extremely tedious an read more
Reply Idea Conversations
227 upvotes
100 Replies
DanielSterley
Member
May 29, 2023
Whenever a employee have quit, we would love to bulk-reassign all those threads to "unassign" so that if a customer replies to an old thread, it wont...read more
DanielSterley on September 02, 2022
Inbox Filter - Unanswered conversations
Filtering is great! And for a sales/service rep it is mandatory to have an overview of emails that needs attention first. priorities. Most importantly for us is to answer those who has not yer recieved an answer to our last email/chat. The filter W read more
Reply Idea Contacts & Companies Conversations
11 upvotes
9 Replies
jmangiameli on May 02, 2022
Offer phone numbers in more countries
Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know read more
Reply Idea Calling
142 upvotes
456 Replies
DanielSterley
Member
May 23, 2022
Sweden
MikeHuggins on September 20, 2017
Auto-detect 'away' feature for chat
The messages feature is tough to manage in a busy office. I'm the only key contact for online chat. And I have various other duties. I'm often 'popping up' from my computer and forgetting to turn off chat. This is causing constant frustration read more
Reply Idea Conversations
201 upvotes
74 Replies
DanielSterley
Member
November 19, 2021
Auto-detection for of AFK important!
MichelleMcNeill on January 28, 2020
Automatic switch between live chat and chatbot
We would like to have Live Chat available during work hours and then the Chatbot to automatically kick in outside of work hours but we have been told by Hubspot support that this isn't possible and instead we have to remember each morning and evenin read more
Reply Idea Conversations
62 upvotes
13 Replies
DanielSterley
Member
November 24, 2020
Totally agree! Just to be able to set a schedule would be enough. Livechat Business Hours and then Chatbot Off-hours. OR Livechat whenever someone is...read more
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