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DanielSterley
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Member since ‎Dec 4, 2019
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Activity

MikeHuggins on September 20, 2017
Auto-detect 'away' feature for chat
The messages feature is tough to manage in a busy office. I'm the only key contact for online chat. And I have various other duties. I'm often 'popping up' from my computer and forgetting to turn off chat. This is causing constant frustration read more
Reply Idea Conversations
180 upvotes
66 Replies
DanielSterley
Member
November 19, 2021 00:04
Auto-detection for of AFK important!
MichelleMcNeill on January 28, 2020
Automatic switch between live chat and chatbot
We would like to have Live Chat available during work hours and then the Chatbot to automatically kick in outside of work hours but we have been told by Hubspot support that this isn't possible and instead we have to remember each morning and evenin read more
Reply Idea Conversations
25 upvotes
5 Replies
RaphaelRabe
Member
February 18, 2022 14:12
There definitely needs to be a better way to employ more chatflow setting options to address the following use cases: A) a live chat appears when...read more
briley on June 06, 2019
Select different tones for sound notifications or change pop-ups based on what the notification is
I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more
Reply Idea Account Settings Conversations
44 upvotes
27 Replies
APattyn
Participant
April 19, 2022 06:32
Would like to be updated on this as well, this is a feature our team really misses.
FanaticSales on December 10, 2018
Adding Files and Images to Quotes
There are times when I need to add files to quotes in regards to installation guides and product details. Would be good to be able to attach files and insert product images into quotes.
Reply Idea Products & Quotes
87 upvotes
21 Replies
Bob2245
Contributor | Diamond Partner
April 28, 2022 23:35
You can actually fully customize quote templates now to include images and whatever CRM data you want, as well as links to files and anything else. S...read more
catan on July 05, 2019
Customize the message sent after the user submits their email address
Currently, in a regular live chatflow, after the user submits their email address, a default message shows – " Thanks. We'll be in touch as soon as possible." This could make the visitor think that there's no one online and could prompt th read more
Reply Idea Conversations
28 upvotes
9 Replies
daniraper
Participant
April 01, 2022 10:45
This is VERY frustrating and it gives the wrong message to the customer. PLEASE prioritize this ASAP!
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