Whenever a employee have quit, we would love to bulk-reassign all those threads to "unassign" so that if a customer replies to an old thread, it wont...read more
Filtering is great! And for a sales/service rep it is mandatory to have an overview of emails that needs attention first. priorities. Most importantly for us is to answer those who has not yer recieved an answer to our last email/chat. The filter W read more
Totally agree! Just to be able to set a schedule would be enough. Livechat Business Hours and then Chatbot Off-hours. OR Livechat whenever someone is...read more
Filtering is great! And for a sales/service rep it is mandatory to have an overview of emails that needs attention first. priorities. Most importantly for us is to answer those who has not yer recieved an answer to our last email/chat. The filter W read more