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elangen
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Member since ‎Nov 29, 2019
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Eugenia Langen

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AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
97 upvotes
27 Replies
elangen
Participant
April 07, 2021
We need this. Makes no sense to not have it considering chat with multiple operators
martechaa on July 02, 2019
Measure response time on agent reply in inbox
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
Reply Idea Reporting
47 upvotes
10 Replies
elangen
Participant
November 29, 2019
For me it seems there's already an average response time for the inbox. However for me it seems to me to bundle both email and chat. In my case it wo...read more
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