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elangen
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Member since ‎Nov 29, 2019
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Eugenia Langen

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AmandaStutzman on January 11, 2019
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
71 upvotes
18 Replies
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August 02, 2022
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martechaa on July 02, 2019
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
38 upvotes
8 Replies
Member
June 02, 2021
Hi everyone, We actually built a business that does this exact thing and we integrate with HubSpot. We track first email, overall reply and ...read more
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