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squizzyit
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Member since ‎Nov 21, 2019
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Shannon Squires

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SianB on May 16, 2019
We have different departments using different email addresses, and from time to time, emails find themselves in the wrong mailbox, but we're unable to simply move them to the correct mailbox, instead, we have to contact someone from the 'other' team read more
47 upvotes
25 Replies
Member
June 30, 2021
In addition to my feedback earlier, would be nice to have an option to assign to a specific team member from the Inbox you are moving too. I can'...read more
squizzyit on November 21, 2019
I'd like to be able to associate new emails to our shared inboxes to existing tickets. Currently any email can be created as a ticket with the email content in the activity of the ticket. When a different contact or external party emails information read more
35 upvotes
10 Replies
Member
June 17, 2022
I also found a need for this functionality this morning after sending an email through a ticket but having the response come back as "unassigned" eve...read more
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