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deliverables
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Member since ‎Nov 19, 2019
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Kasia L

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deliverables
Member
December 08, 2019
Reply to Adding Tags to Knowledge Base for better search functionality
Please have this. Our clients use different terminology and we don't want to have to manually include tags in every article
deliverables
Member
December 05, 2019
Reply to Auto assigning tickets on the first reply
+1 to this. I understand that we can use Workflows to round-robin tickets but there are certain scenarios where tickets will be answered on a first c...read more
deliverables
Member
December 03, 2019
Reply to Workflows smart delays
+100
deliverables
Member
December 02, 2019
Reply to Automatically Close an Email in the Conversations Inbox when a Ticket is Created.
+100. these would drastically reduce the work of having to return to Inbox, searching for the relevant convo, and closing it. Also, the conversat...read more
deliverables
Member
November 19, 2019
Reply to Notify Task Creator when Task is Completed
+1 to this idea. It would give clarity to the creator of the task whether to task has been completed correctly.
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