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Shanta
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Member since ‎Nov 8, 2019
  • solutions
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  • Replies
    2
  • Upvotes Given
    4
  • Upvotes Received
    8
  • Ideas
    1

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Shanta Nathwani

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Activity

aaskren on December 22, 2018
Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? I know how to set up the email submission for normal forms, but the ticket fo read more
10 upvotes
10 Replies
Participant
December 18, 2019
I'm currently setting this up for my company as well. I can say that it has been quite difficult for sure. Much more than it should. That being ...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
467 upvotes
221 Replies
Participant
December 17, 2019
I find it so difficult to believe that a client can't view at least their own ticket directly, even if not a full "dashboard" view for all of their t...read more
Jan2 on January 30, 2019
It would be very helpful to see whether I upvoted an idea from the idea overview page. The easiest way to do this is to fill the "thumbs up" button next to the number of upvotes if I upvoted that article. This would help me to easily see from the read more
24 upvotes
5 Replies
Participant
November 27, 2019
Here's a weird one... I'd love to upvote this idea, as well as comments, but can't seem to figure out how to do that. I click on the "upvote" button ...read more
Solved
arnrist on January 22, 2018
I've integrated JIRA Cloud throught the provided addon from Atlassian. It finds customers and companies perfectly. The issue I got is backtracking. In hubspot I am not able to find the linked issues to the customer or company that I've linked i read more
1 upvote
13 Replies
Participant
November 27, 2019
I agree that there should be an ability to view all the related tickets at a company level. My case is slightly different: I'd like to be able to...read more
Shanta on November 08, 2019
Currently, I can link a support ticket in Hubspot to a contact and I can link a Jira Ticket to a contact. Unfortunately, there is no way that I can draw a direct connection between a specific ticket in Hubspot to a Jira issue so I know which tickets read more
4 upvotes
4 Replies
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