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Shanta
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Member since ‎Nov 8, 2019
  • solutions
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  • Replies
    2
  • Upvotes Given
    4
  • Upvotes Received
    8
  • Ideas
    1

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Shanta Nathwani

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Activity

aaskren on December 22, 2018
Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? I know how to set up the email submission for normal forms, but the ticket fo read more
10 upvotes
10 Replies
Member
October 09, 2020
I'm also having this issue. Did someone find a solution to get emailed about new tickets (without the need for a Zapier connection)
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
Jan2 on January 30, 2019
It would be very helpful to see whether I upvoted an idea from the idea overview page. The easiest way to do this is to fill the "thumbs up" button next to the number of upvotes if I upvoted that article. This would help me to easily see from the read more
23 upvotes
5 Replies
Top Contributor
July 24, 2020
I agree with your idea. Now that the upvote has been colored in at last, this would be a great next step. Kind Regards Amy-Louise Senior Busin...read more
Solved
arnrist on January 22, 2018
I've integrated JIRA Cloud throught the provided addon from Atlassian. It finds customers and companies perfectly. The issue I got is backtracking. In hubspot I am not able to find the linked issues to the customer or company that I've linked i read more
1 upvote
13 Replies
Participant
October 09, 2020
Hi all- It looks like Atlassian is getting rid of the integration that connects JIRA issues to CRM contacts. I submited an idea to replace it: ...read more
Shanta on November 08, 2019
Currently, I can link a support ticket in Hubspot to a contact and I can link a Jira Ticket to a contact. Unfortunately, there is no way that I can draw a direct connection between a specific ticket in Hubspot to a Jira issue so I know which tickets read more
4 upvotes
4 Replies
Participant
October 29, 2020
I would like to see a Hubspot ticket linked to multiple Jira issues. At the moment, I can only link a single one. Cheers David TSM
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