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arielowens
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Member since ‎Nov 8, 2019
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Ariel Owens

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Contributor
January 20, 2025
We use template reporting to understand usage for audits, would love to have the same for snippets.
Contributor
December 19, 2024
I would love a state in live chat where it pivots off of my team's calendar like meetings. Then we could ensure live chats are assigned at the right ...read more
arielowens on December 17, 2024
As a previous ticket user our team dislikes that the help desk does not also should you if an email was open, read, or clicked on. Ideally we would love this feature translated to emails in the Help Desk for full visibility into email conversions. read more
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arielowens on December 16, 2024
As a Support Team we want to be able to see all things related to a Help Desk ticket inside Help Desk and was surprised to see meetings where missing from our views in Help Desk. We typically associate a meeting with a ticket and log important infor read more
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arielowens on December 16, 2024
While using the merging feature in Help Desk we are finding that the merged conversation threat/email is not being shown. We merge multipe requests together that are similar but want to still see conversations related to all merges. We are experienc read more
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Contributor
December 12, 2024
Agreed +1
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