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bdermoum
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Membre depuis ‎nov. 5, 2019
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  • Mentions J'aime obtenues
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basil le Janvier 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Lire la suite
Répondre Idée Tickets
329 Mentions J'aime
90 Réponses
bdermoum
Participant
Janvier 17, 2023
Any updates on this @dmastin ?
HarryAR le Décembre 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. Lire la suite
Répondre Discussion Professional
2 Mentions J'aime
4 Réponses
bdermoum
Participant
Janvier 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...Lire la suite
HarryAR le Décembre 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. Lire la suite
Répondre Discussion Professional
2 Mentions J'aime
4 Réponses
bdermoum
Participant
Janvier 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...Lire la suite
Résolues
PedroRodrigues le Février 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee Lire la suite
Répondre Discussion Tickets
26 Mentions J'aime
19 Réponses
bdermoum
Participant
Décembre 21, 2022
That's great but how can we set up holidays or special days we don't want the SLA to be active. It's such a pain right now because we keep it unabled...Lire la suite
inigolekunberri le Janvier 04, 2022
Add Ticket Tokens to Custom Surveys
It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey: - Subject: Ticket #{{Ticket ID}} Clos Lire la suite
Répondre Idée Feedback Surveys Tickets
34 Mentions J'aime
1 Réponse
bdermoum
Participant
Novembre 14, 2022
Yes please. The Customer Support Survey is very limitated and impossible to use as is. (for example we can't exclude ticket from the survey)
Résolues
James-Preseem le Septembre 17, 2020
Support Survey - exclusion / conditional send
We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey Lire la suite
Répondre Discussion Survey Setup
23 Mentions J'aime
10 Réponses
bdermoum
Participant
Novembre 14, 2022
Is there any news on this. This is incredibly limitating, we can't survey our customer because we need an exclusion list. Not all closed tickets need...Lire la suite
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