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bdermoum
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Member since ‎Nov 5, 2019
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Bruno Dermoum

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Activity

basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
330 upvotes
90 Replies
Participant
January 17, 2023
Any updates on this @dmastin ?
HarryAR on December 17, 2022
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
2 upvotes
4 Replies
Participant
January 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...read more
HarryAR on December 17, 2022
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
2 upvotes
4 Replies
Participant
January 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...read more
Solved
PedroRodrigues on February 21, 2020
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee read more
26 upvotes
19 Replies
Participant
December 21, 2022
That's great but how can we set up holidays or special days we don't want the SLA to be active. It's such a pain right now because we keep it unabled...read more
inigolekunberri on January 04, 2022
It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey: - Subject: Ticket #{{Ticket ID}} Clos read more
Participant
November 14, 2022
Yes please. The Customer Support Survey is very limitated and impossible to use as is. (for example we can't exclude ticket from the survey)
Solved
James-Preseem on September 17, 2020
We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey read more
23 upvotes
10 Replies
Participant
November 14, 2022
Is there any news on this. This is incredibly limitating, we can't survey our customer because we need an exclusion list. Not all closed tickets need...read more
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