Profile

bdermoum
Contributor
Member since ‎Nov 5, 2019
Message
  • solutions
    0
  • Replies
    5
  • Upvotes Given
    12
  • Upvotes Received
    9
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Bruno Dermoum

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
bdermoum on September 20, 2024
Edit contacts in the conversation right sidebar
Hello Since the conversation view changed to the Help Desk environment (which is very good), we can't edit the contacts directly in the right sidebar, as before (now it's a card type thing). It was very useful, especially for instance to upl read more
Reply Discussion Conversations Tickets
1 upvote
2 Replies
bdermoum
Contributor
September 25, 2024
Yep ! I didn't see the preview option. This does the trick, thanks !
Solved
bdermoum on September 20, 2024
Edit contacts in the conversation right sidebar
Hello Since the conversation view changed to the Help Desk environment (which is very good), we can't edit the contacts directly in the right sidebar, as before (now it's a card type thing). It was very useful, especially for instance to upl read more
Reply Discussion Conversations Tickets
1 upvote
2 Replies
bdermoum
Contributor
September 25, 2024
Yep ! I didn't see the preview option. This does the trick, thanks !
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
382 upvotes
101 Replies
bdermoum
Contributor
January 17, 2023
Any updates on this @dmastin ?
HarryAR on December 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
Reply Discussion Professional
3 upvotes
4 Replies
bdermoum
Contributor
January 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...read more
HarryAR on December 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
Reply Discussion Professional
3 upvotes
4 Replies
bdermoum
Contributor
January 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...read more
Solved
PedroRodrigues on February 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee read more
Reply Discussion Tickets
26 upvotes
19 Replies
bdermoum
Contributor
December 21, 2022
That's great but how can we set up holidays or special days we don't want the SLA to be active. It's such a pain right now because we keep it unabled...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.