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Marijke94
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Member since ‎Nov 5, 2019
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  • Upvotes Given
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  • Upvotes Received
    51
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Marijke Slingerland

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Activity

cognidox_vittal on June 18, 2021
Show pinned company notes in the support hub ticket sidebar
When viewing a ticket, there is a right-hand sidebar that shows Company, contact, deals, etc... When answering support tickets from customers, it is often nice for support agents to share comments about a customer's setup or other information th read more
Reply Idea Tickets
2 upvotes
1 Reply
Marijke94
Participant
August 22, 2023
This would be very helpful indeed. In this way our colleagues can leave important information in a pinned note in a company (or contact?), and these ...read more
Eleven11 on October 04, 2021
Better Associations for Custom Surveys (associate with tickets/etc.)
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
Reply Idea Feedback Surveys Tickets
114 upvotes
27 Replies
Marijke94
Participant
March 28, 2023
I totally agree with PvanZandwijk0. For us it is crucial to ask 2 questions. The feedback is about the ticket, so it should be associated with the t...read more
Marijke94 on November 05, 2019
Add a 'next' and 'previous' butten in the knowledge base
It would be easier to scroll through the articles with a 'next' and 'previous' butten in the knowledge base. Now, you have to go back to the overview to click on the next article within the sub category.
Reply Idea Knowledge Base
15 upvotes
3 Replies
manoellaplytix on November 27, 2020
Multilevel categories
Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate. Example: 1. Category (shown on help center home page) a. Subcategory level 1 i. Subcategory level read more
Reply Idea Knowledge Base
136 upvotes
37 Replies
Marijke94
Participant
November 05, 2019
It would be great if there is a possibility to add more sub categories to the side bar/menu in the knowledge base. It will make it more easy to scrol...read more
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