Profil

EliM
Participant
Membre depuis ‎nov. 2, 2019
  • Solutions
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  • Réponses
    2
  • Mentions J'aime ajoutées
    1
  • Mentions J'aime obtenues
    1
  • Idées
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Eli Mann

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Activité

kdipaolo le Juin 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Lire la suite
339 Mentions J'aime
173 Réponses
Participant
Août 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...Lire la suite
kdipaolo le Juin 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Lire la suite
339 Mentions J'aime
173 Réponses
Participant
Août 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...Lire la suite
kdipaolo le Juin 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Lire la suite
339 Mentions J'aime
173 Réponses
Participant
Août 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...Lire la suite
Résolues
jordan_bolt le Octobre 02, 2019
I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets
0 Mention J'aime
2 Réponses
Participant
Novembre 05, 2019
Still very new to it but I think that you should look at templates. Snippet are very useful for modular small insertions and should be part of an ove...Lire la suite
Résolues
EliM le Novembre 02, 2019
We have Service hub Proffetional. When trying to create a workflow but the email option is locked. What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.
0 Mention J'aime
2 Réponses
Participant
Novembre 03, 2019
Thank you Phil, on the Marketing we have starter. If this is the case we will have to figure a workaround. Cheers, Eli
Résolues
EliM le Novembre 02, 2019
We have Service hub Proffetional. When trying to create a workflow but the email option is locked. What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.
0 Mention J'aime
2 Réponses
Participant
Novembre 03, 2019
Thank you Phil, on the Marketing we have starter. If this is the case we will have to figure a workaround. Cheers, Eli
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