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EliM
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Member since ‎Nov 2, 2019
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Eli Mann

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Activity

kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
EliM
Participant
August 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...read more
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
EliM
Participant
August 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...read more
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
EliM
Participant
August 06, 2020
Few points to note: 1. Mobile access and tickets are not a bonus, over 80% of communications are done on mobile. 2. Changing direction is legitimate ...read more
Solved
jordan_bolt on October 02, 2019
Canned responses in tickets
I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets
Reply Discussion Tickets
0 upvote
2 Replies
EliM
Participant
November 05, 2019
Still very new to it but I think that you should look at templates. Snippet are very useful for modular small insertions and should be part of an ove...read more
Solved
EliM on November 02, 2019
How do I created auto reply upon creation of a ticket
We have Service hub Proffetional. When trying to create a workflow but the email option is locked. What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.
Reply Discussion
0 upvote
2 Replies
EliM
Participant
November 03, 2019
Thank you Phil, on the Marketing we have starter. If this is the case we will have to figure a workaround. Cheers, Eli
Solved
EliM on November 02, 2019
How do I created auto reply upon creation of a ticket
We have Service hub Proffetional. When trying to create a workflow but the email option is locked. What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.
Reply Discussion
0 upvote
2 Replies
EliM
Participant
November 03, 2019
Thank you Phil, on the Marketing we have starter. If this is the case we will have to figure a workaround. Cheers, Eli
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