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mem
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コミュニティー参加日： ‎10 31, 2019
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mem 10月 27日, 2021
Insert Button For Knowledge Base Articles
I think it would be a great addition to add the ability to insert buttons on your knowledge base articles. Currently, I embed code to allow me to do this but I think this is a very useful feature and it would be nice to not have to use your own code 続きを読む
返信 アイデア Knowledge Base
3 いいね！
0 コメント
James-Preseem 8月 19日, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate 続きを読む
返信 アイデア Conversations Reporting Tickets
211 いいね！
63 コメント
mem
メンバー
9月 18日, 2020
This a great suggestion and our team definitely needs something like this! links to this thread: https://community.hubspot.com/t5/HubSpot-Ideas/Spli...続きを読む
zainabalhassan 8月 26日, 2020
Forwarding emails
need a forward option in emails. sometimes i would like to forward again the email to the same contact or someone else. but currently theres only a reply button.
返信 アイデア Marketing Emails Social Media Website & Landing Page Editor
16 いいね！
8 コメント
mem
メンバー
9月 18日, 2020
I agree, just like with printing an email which is also not available, this is a standard feature in most platforms which is missing.
Herschel 12月 10日, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee 続きを読む
返信 アイデア Feedback Surveys Knowledge Base
258 いいね！
89 コメント
mem
メンバー
9月 18日, 2020
I just encountered this today, my team was unaware that the knowledge base feedback asked for their email. We would definitely consider turning the a...続きを読む
Benjamin_ 1月 08日, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated 続きを読む
返信 アイデア Tickets
177 いいね！
45 コメント
mem
メンバー
9月 18日, 2020
Definitely needed as our team uses tickets to track and communicate with customers for each specific order so sometimes they order one thing and then...続きを読む
EllenG 2月 05日, 2019
Service Hub Conversation Inbox Print
Please add a feature allowing users to print conversations (i.e. emails, chats) from the Conversation Inbox. To do this now, you wold need to use snipping tool (which is rather frustrating if you are tryign to print a long email and therefore n 続きを読む
返信 アイデア Conversations
39 いいね！
19 コメント
mem
メンバー
2月 06日, 2020
My team also really want this feature (in the ticketing view as well). This has become an issue that adds an extra step for our team. It's a basic fe...続きを読む
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