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mem en Octubre 27, 2021
Insert Button For Knowledge Base Articles
I think it would be a great addition to add the ability to insert buttons on your knowledge base articles. Currently, I embed code to allow me to do this but I think this is a very useful feature and it would be nice to not have to use your own code Leer más
Responder Idea Knowledge Base
3 Me gusta
0 Respuestas
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
211 Me gusta
63 Respuestas
mem
Miembro
Septiembre 18, 2020
This a great suggestion and our team definitely needs something like this! links to this thread: https://community.hubspot.com/t5/HubSpot-Ideas/Spli...Leer más
zainabalhassan en Agosto 26, 2020
Forwarding emails
need a forward option in emails. sometimes i would like to forward again the email to the same contact or someone else. but currently theres only a reply button.
Responder Idea Marketing Emails Social Media Website & Landing Page Editor
16 Me gusta
8 Respuestas
mem
Miembro
Septiembre 18, 2020
I agree, just like with printing an email which is also not available, this is a standard feature in most platforms which is missing.
Herschel en Diciembre 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee Leer más
Responder Idea Feedback Surveys Knowledge Base
258 Me gusta
89 Respuestas
mem
Miembro
Septiembre 18, 2020
I just encountered this today, my team was unaware that the knowledge base feedback asked for their email. We would definitely consider turning the a...Leer más
Benjamin_ en Enero 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated Leer más
Responder Idea Tickets
177 Me gusta
45 Respuestas
mem
Miembro
Septiembre 18, 2020
Definitely needed as our team uses tickets to track and communicate with customers for each specific order so sometimes they order one thing and then...Leer más
EllenG en Febrero 05, 2019
Service Hub Conversation Inbox Print
Please add a feature allowing users to print conversations (i.e. emails, chats) from the Conversation Inbox. To do this now, you wold need to use snipping tool (which is rather frustrating if you are tryign to print a long email and therefore n Leer más
Responder Idea Conversations
39 Me gusta
19 Respuestas
mem
Miembro
Febrero 06, 2020
My team also really want this feature (in the ticketing view as well). This has become an issue that adds an extra step for our team. It's a basic fe...Leer más
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