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mem
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Member since ‎Oct 31, 2019
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Marianne John

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mem on October 27, 2021
Insert Button For Knowledge Base Articles
I think it would be a great addition to add the ability to insert buttons on your knowledge base articles. Currently, I embed code to allow me to do this but I think this is a very useful feature and it would be nice to not have to use your own code read more
Reply Idea Knowledge Base
3 upvotes
0 Reply
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
189 upvotes
48 Replies
mem
Member
September 18, 2020
This a great suggestion and our team definitely needs something like this! links to this thread: https://community.hubspot.com/t5/HubSpot-Ideas/Spli...read more
zainabalhassan on August 26, 2020
Forwarding emails
need a forward option in emails. sometimes i would like to forward again the email to the same contact or someone else. but currently theres only a reply button.
Reply Idea Marketing Emails Social Media Website & Landing Page Editor
15 upvotes
8 Replies
mem
Member
September 18, 2020
I agree, just like with printing an email which is also not available, this is a standard feature in most platforms which is missing.
kaburke on September 15, 2020
Option to turn off knowledge base article feedback
At present we do not allow our customers to ‘turn off’ the option to gather email addresses from those who select ‘was this article helpful- no’ in the knowledge base feedback forms. It would be helpful to give our customers the option to turn t read more
Reply Idea Knowledge Base
26 upvotes
8 Replies
mem
Member
September 18, 2020
I just encountered this today, my team was unaware that the knowledge base feedback asked for their email. We would definitely consider turning the a...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
168 upvotes
42 Replies
mem
Member
September 18, 2020
Definitely needed as our team uses tickets to track and communicate with customers for each specific order so sometimes they order one thing and then...read more
EllenG on February 05, 2019
Service Hub Conversation Inbox Print
Please add a feature allowing users to print conversations (i.e. emails, chats) from the Conversation Inbox. To do this now, you wold need to use snipping tool (which is rather frustrating if you are tryign to print a long email and therefore n read more
Reply Idea Conversations
37 upvotes
17 Replies
mem
Member
February 06, 2020
My team also really want this feature (in the ticketing view as well). This has become an issue that adds an extra step for our team. It's a basic fe...read more
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