Just wanted to jump in and bump this topic. One of my clients uses HubSpot Conversations Inboxes for Support, but their team is really struggling w...read more
+1, Would be a much better user experience if when connected to an agent who is away, the chat could re-route to another agent or display an unavaila...read more
It would be great if we could be able to route incoming conversations to a particular inbox based on a contact property. Here is an example: I have a generic contact form on my site with a question that lets the user specify why they're contacti read more
+1 As a Solutions Partner that does a lot of initial onboarding, many of the basic workflows for my clients are similar. Would love to be able to...read more
Thanks for the mention, @PamCotton ! Hey @mmr , You mentioned having to delete all the contacts one by one. Did you click into the contact r...read more
It would be great if we could be able to route incoming conversations to a particular inbox based on a contact property. Here is an example: I have a generic contact form on my site with a question that lets the user specify why they're contacti read more