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rw1982
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Member since ‎Oct 25, 2019
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Runar Wahlgren

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rw1982 on March 13, 2025
Navigating Tickets & Conversations in Help Desk Workspace – from other objects
Hi HubSpot Community, We’ve recently started using HubSpot Service Hub after many years as Sales Hub customers, and while we love the new Help Desk workspace , we’ve encountered some challenges when navigating between Tickets and Conversation read more
Reply Idea Tickets
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rw1982
Participant
March 11, 2025
Reply to Hubspot Knowledge Base API
No news yet? 🙂
rw1982
Participant
February 05, 2025
Reply to Merge support conversations together
When merging two tickets in Helpdesk - it becomes one ticket with two conversations on it. That could be a use case for someone but I think most peop...read more
rw1982
Participant
February 03, 2025
Reply to Enable Ticket ID to display in subject line of all email comms within a ticket
Unbelievable, this is not possible yet. We have customers with 10+ tickets and it´s totally impossible to refer to the ticket over phone when you don...read more
rw1982
Participant
January 29, 2025
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
@rsail This will be a highly anticipated development for the Help Desk. Do you have any updates on when it will be possible to join a beta?
Solved
rw1982 on December 14, 2024
Conversation associated with ticket and Custom Object not shown in Timeline
We have started using "Help Desk" workspace and are creating TICKETS in Help Desk via workflows, which are associated with a COMPANY, CONTACT, and a CUSTOM OBJECT that we call ONBOARDING. This is to assist customers with their onboarding process. read more
Reply Discussion Conversations Custom Objects Tickets
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