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1stClaas
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Member since ‎Oct 24, 2019
  • solutions
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  • Replies
    3
  • Upvotes Given
    34
  • Upvotes Received
    47
  • Ideas
    40

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Claas Babendererde

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Activity

Candice1 on April 14, 2022
Automatically close a conversation inbox message workflow
2 upvotes
3 Replies
Member
May 23, 2022
Here's a custom code action I built out and tested. const http = require('https'); exports.main = async (event, callback) => { /***** Ho...read more
1stClaas on April 25, 2022
Our usecase is that we run a b2b business, hence companies are our customers. Now, often there are more than 1 contact connected to each company, but only 1 contact is important to us (decider, boss, account owner). In order to guarantee there is on read more
0 upvote
0 Reply
1stClaas on April 22, 2022
When I reassign a ticket to myself I will still be notified about that which seems a little redundant. Hence, I'd seek another option in the notification settings to deactivate notifications about any action that I triggered myself. This would help read more
MangusBB on August 14, 2018
Keeping track of replies from customers is important (as your own support agrees on), going through each open ticket daily to check for customer replies is not sufficient. We need more triggers for the actions that move tickets between tic read more
25 upvotes
3 Replies
Participant
April 21, 2022
We are looking for the same thing, as we try to organize catching up with customer inquiries via ticket stages. Sometimes, even though a customer got...read more
1stClaas on April 13, 2022
When opening the notifications in Hubspot Web-App top right (bell icon), in every following step there is no more notification for unread ones. However, this should be optional in the settings, so that you can decide e.g. that you need to actively c read more
1stClaas on March 30, 2022
We run deal pipelines also for upsellings or churn. Now, the latest deal will affect the closing date property on company level. We try to set in stone the date when a certain company became customer, however, any upselling activity will destroy th read more
0 upvote
0 Reply
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