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1stClaas
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Member since ‎Oct 24, 2019
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  • Upvotes Given
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  • Upvotes Received
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Claas Babendererde

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1stClaas on January 24, 2023
We sometimes have the case that customers rate us CSAT 2 out of 7, and then they write an email or respond to our success team, that they did not understand the rating well and wanted to have 6 out of 7 instead. Now, we cannot change the rating but read more
0 upvote
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NatHiggins on March 07, 2022
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel read more
15 upvotes
2 Replies
Participant
December 09, 2022
This should be fairly easy and we are surprised to see this not initially implemented with custom surveys. For instance we also save customer charact...read more
MANE on November 30, 2021
Hi, We create personalized login links when inviting users to our platform. Currently, when I try to embed the link into an email sequence, it is only possible to do so with the respective contact property which will show the (clickable) link. read more
Participant
October 27, 2022
It is somehow related, we also look for Hubspot converting properties into clickable hyperlinks, but also in lists. The default property by Hubspot "...read more
1stClaas on October 21, 2022
When a customer books a meeting, at the moment you can make notes, update the meeting type and update the status. However, it can happen a customer shared the link to the meeting internally or the meeting took less or more time. When we try to read more
1 upvote
0 Reply
1stClaas on October 19, 2022
At the moment, when calculating a property like e.g. "start date of subscription" and "cancellation date", the result will be "2 months", even though it might have been only 42 days (the figure is rounded). It will improve tons of processes as e.g. read more
1stClaas on October 17, 2022
At the moment, we can only decide that generally all new contacts become a marketing contact or not. However, as a SAAS company we decide via lead forms that some companies (mostly trials) become a marketing contact. However, once customer, over read more
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