Profile

ReduceMyIns
Participant
Member since ‎Oct 15, 2019
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    19
  • Upvotes Received
    6
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Chase Henderson

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
aitortomas on July 16, 2019
We are using a Support Form to give the option to our customers to open a new Ticket. Our Support Form contains a File Upload from Ticket properties. Every time a customer creates a Ticket with the Form and adds an attachment, the file is added to F read more
2 upvotes
10 Replies
Participant
March 31, 2022
It looks like this has been updated, since the file upload type property files in the file manager can only be downloaded or previewed, and when clic...read more
rstober on December 11, 2019
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
40 upvotes
20 Replies
Member
May 18, 2022
Merging tickets individually is step heavy and not intuitive. Once you are on the primary ticket to merge with, you are unable to drag the pop-up so ...read more
kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
336 upvotes
173 Replies
Member
September 12, 2022
Thank you for this great addition! I second the need for push notifications. I am working around it with email notifications of new tickets, but tha...read more
teknight on May 23, 2018
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built read more
50 upvotes
25 Replies
Member
May 02, 2022
I’ll add a few things that should be changed or should be thought out in the future. 1. The merge time can take up to 30 min – I can’t see why there...read more
rstober on December 11, 2019
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
40 upvotes
20 Replies
Member
May 18, 2022
Merging tickets individually is step heavy and not intuitive. Once you are on the primary ticket to merge with, you are unable to drag the pop-up so ...read more
kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
336 upvotes
173 Replies
Member
September 12, 2022
Thank you for this great addition! I second the need for push notifications. I am working around it with email notifications of new tickets, but tha...read more
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.