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shannonlauffer
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Member since ‎Oct 14, 2019
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Shannon Lauffer

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shannonlauffer on April 09, 2021
Analytics reporting: Messages sent/received during chat conversation
Looking for better reporting and analytics on chat for sales enablement. One of the best ways we can qualify and convert prospects is engaging through live chat. Hubspot already allows you to see the number of conversations completed, response tim read more
Reply Idea Analytics Tools Conversations
0 upvote
0 Reply
shannonlauffer on April 09, 2021
Messages sent/received through chat
I'm looking to create a report for chat. I don't want to know the number of conversations - although helpful - I'm looking to track the performance/engagement of those individual conversations. I'd like to track the number of messages sent and rece read more
Reply Idea Analytics Tools
0 upvote
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simonsmith on January 26, 2018
Create Conversations Chat API
Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by t read more
Reply Idea Conversations
159 upvotes
38 Replies
shannonlauffer
Member
May 12, 2020
Agreed! this would be huge for growth projections and understanding the functionality and staffing needs around chat.
Brett_Weaver on April 12, 2018
Associate Tasks with Contacts AND Companies by default
Hello, It would be very helpful to automatically have a Task which was created under a Contact also be associated with the Contact's Company. There are mentions of this on the community forum already for a couple of different reasons. My rea read more
Reply Idea
184 upvotes
60 Replies
shannonlauffer
Member
February 04, 2020
I'd like to see this as a setting where we can select how we want tasks to be associated - 1. Default to contact 2. Default to company 3. Defa...read more
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