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shannonlauffer
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Member since ‎Oct 14, 2019
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Shannon Lauffer

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shannonlauffer on April 09, 2021
Analytics reporting: Messages sent/received during chat conversation
Looking for better reporting and analytics on chat for sales enablement. One of the best ways we can qualify and convert prospects is engaging through live chat. Hubspot already allows you to see the number of conversations completed, response tim read more
Reply Idea Analytics Tools Conversations
2 upvotes
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shannonlauffer on April 09, 2021
Messages sent/received through chat
I'm looking to create a report for chat. I don't want to know the number of conversations - although helpful - I'm looking to track the performance/engagement of those individual conversations. I'd like to track the number of messages sent and rece read more
Reply Idea Analytics Tools
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shannonlauffer
Member
May 12, 2020
Reply to Create Conversations Chat API
Agreed! this would be huge for growth projections and understanding the functionality and staffing needs around chat.
shannonlauffer
Member
February 04, 2020
Reply to Associate Tasks with Contacts AND Companies by default
I'd like to see this as a setting where we can select how we want tasks to be associated - 1. Default to contact 2. Default to company 3. Defa...read more
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