AlexandreSch

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Activity

MJV47 on November 24, 2022

Chatflow for WhatsApp

Now that WhatsApp is available to connect on inbox it would be very useful to integrate a chatflow for WhatsApp, very similar to Facebook chatflow.

Reply Idea Live Chat & Bots

32 upvotes

7 Replies

AlexandreSch

Participant

March 08, 2023

and for Africa as we do 90% of business through Whatsapp

LConstableFer on February 15, 2023

WhatsApp voice notes

Hello! We work with many young people (17-24), and they typically prefer WhatsApp over email and definitely over a phone call! Even more, they like a Voice Note. We have managed to convert a few sales using WhatsApp voicenotes. We think it read more

Reply Idea Conversations

6 upvotes

6 Replies

AlexandreSch

Participant

March 08, 2023

agreed - we have the same with older clients +60 that are illiterate - voice note is the only way we can communicate with them.

AlexandreSch on March 06, 2023

Whatsapp Chatbot

Would be great to have an option to create a whatsapp chatbot within HubSpot - similar to a "standard" chatbot. 80% of our conversation are whatsapp driven ... whatsapp integrating in conversation, has been a game changer for us. Time to level read more

Reply Idea Live Chat & Bots Workflows

10 upvotes

1 Reply

CWines on May 13, 2022

Sync Conversation Comments to Ticket

If I create a ticket from a conversation, I want the comments I make on that conversation to appear in the ticket. They often include vital process information on the steps I take to close a conversation.

Reply Idea Conversations Tickets

10 upvotes

4 Replies

AlexandreSch

Participant

August 18, 2022

Agreed, it would be a game changer for us as well

AlexandreSch on August 18, 2022

Add a note in deal / contact through a Workflow

In contact / deal / ticket it would be great to have an option to add notes through Workflow. We have a couple of workflows that ends in an "issue" bucket, due to various information that are missing or actions that have not been taken in a timely read more

Reply Idea Workflows

0 upvote

0 Reply

MSchütz on January 31, 2022

View inbox comments in contact/company page

It would be very helpful to have comments that were made in inbox view (conversations) to be also visible and attached to this specific email or thread when viewing the email in the contact or company window. A small hover-over icon or collapsibl read more

Reply Idea Conversations Deals Tickets

13 upvotes

3 Replies

AlexandreSch

Participant

March 11, 2022

It would be great to have the comments transformed/added automatically into notes in the tickets if we wanted too.

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