Our reps have some specific reports on a specific dashboard they like to refer to on a daily basis. However, there are times where they may go an entire day without opening their laptop. It would be nice for them to have access to their dashboards v read more
(posting on behalf of customer)
We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call.
We can't manage the prospecting process without this functionality.
It would be great to be able to filter the contacts based on the fact that there is a recorded call attached to it. This way a manager could go in and filter that, listen to the recording and provide feedback to the reps.