It can be useful to add comments to a Task, say when someone assigns you a To-do but you need more info, you'd want to @ mention them and ask for mor...read more
We want this as well. Our contacts are helped by multiple agents and we don't want them to be auto-assigned to the first person that replies to them....read more
We also just want to include the user's signature. Why should we have a different signature for Conversations vs. an Email sent via a Contact record?...read more
I still feel that tickets and conversations should be merged. It is an issue or incoming communication that warrants an action and resolution. That a...read more