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adussault
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Member since ‎Sep 27, 2019
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Andrew Dussault

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Activity

AJLaPorte_diagr on January 29, 2019
Allow creation of datetime field from Contact Property area (not just API).
There are many times when a datetime field can be beneficial for use in the contact properties. There are currently a few fields (HubSpot defaults) that contain this data but you cannot create a custom property for this kind of data through the edit read more
Reply Idea Contacts & Companies
267 upvotes
91 Replies
adussault
Member
March 27, 2020
This would be very helpful for us, as it would allow us to trigger different actions for support issues raised off-hours, cutting down our response t...read more
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1062 upvotes
197 Replies
adussault
Member
December 11, 2019
This would be very, very useful. Customization right now is severly limited and is a big pain point in our adoption of Hubspot.
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
468 upvotes
221 Replies
adussault
Member
September 27, 2019
This would be very helpful for our organization.
niron_maha on January 28, 2019
Associate a Reply to a Ticket Workflow Email with Ticket
For: for ServiceHub and support issues. Goal: user centricity Value: more personalised experience for the user Examples: Users can respond directly to the automated support email from HubSpot and add additional information for their support re read more
Reply Idea Conversations Tickets
65 upvotes
25 Replies
adussault
Member
September 27, 2019
This would be very helpful!
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