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adussault
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Member since ‎Sep 27, 2019
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Andrew Dussault

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Activity

AJLaPorte_diagr on January 29, 2019
There are many times when a datetime field can be beneficial for use in the contact properties. There are currently a few fields (HubSpot defaults) that contain this data but you cannot create a custom property for this kind of data through the edit read more
182 upvotes
61 Replies
Participant
April 20, 2022 02:10
@hubspot product team: Common sense aside, how many upvotes and responses do you need to consider this must-have feature for your roadmap?
atma on June 07, 2018
Need the ability to fully customise the appearance of the Knowledge Base by editing the CSS. Also it would be great to have an option to install a theme (either off-the-shelf from HubSpot partners, or custom-designed).
250 upvotes
69 Replies
Top Contributor | Partner
May 06, 2022 15:37
I think it would be next level to have an "expansion pack" for themes that include templates for the knowledge base. Something that didn't have to be...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
459 upvotes
221 Replies
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
niron_maha on January 28, 2019
For: for ServiceHub and support issues. Goal: user centricity Value: more personalised experience for the user Examples: Users can respond directly to the automated support email from HubSpot and add additional information for their support re read more
63 upvotes
24 Replies
Participant
August 16, 2021 23:19
I'm still confused by this implementation... Using the instructions in https://knowledge.hubspot.com/tickets/automate-ticket-status I set up an...read more
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