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jordan_bolt
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Member since ‎Sep 27, 2019
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jordan_bolt
Member
June 17, 2020
Reply to Delete or recall a chat message or a user comment in conversations inbox
I would like to be able to edit the comments made in the conversations inbox. I don't like that if I hit the enter key it automatically posts my comm...read more
jordan_bolt on March 12, 2020
Ability to disable Customer Support Survey for tickets that have certain properties
I want to prevent the Customer Support Survey from sending when certain tickets are closed. For instance, some of our tickets are open for a while because they are pending a resolution (i.e. a bug fix or a feature request that takes a while to devel read more
Reply Idea Feedback Surveys Tickets
15 upvotes
5 Replies
jordan_bolt
Member
March 05, 2020
Reply to Split Tickets in separate Tickets
I second this! We have customers who continue to respond to closed tickets with new issues.
jordan_bolt
Member
February 12, 2020
Reply to Default Email Templates per Inbox
I would like to have an email template auto-populate when responding to service tickets via email. I use snippets for the body of the paragraph but t...read more
Solved
jordan_bolt on October 02, 2019
Canned responses in tickets
I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets
Reply Discussion Tickets
0 upvote
2 Replies
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