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Lauren_Lokker
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Sep 27, 2019
Message
  • solutions
    0
  • Replies
    4
  • Upvotes Given
    22
  • Upvotes Received
    98
  • Ideas
    2

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Lauren Lokker

I'm an experienced business consultant and CRM specialist. I've successfully planned and implemented CRM projects for B2B, B2C, SaaS and eCommerce clients across a diverse range of industry verticals. I specialise in lead generation, lead nurturing and sales enablement. I work with marketing, sales and customer service teams to streamline and automate their processes to achieve the overall business objectives. Using a data-driven approach, I help brands understand their best fit prospects, improve their customer experience, generate new business, and retain and grow key accounts.

Activity

kldonahue on October 24, 2022
Adding Time In Stage to Tickets
I think we should be able to see the time in stage on the tickets as a field. You can do ticket open time but its important we can see how long it has been in a stage as multiple departments may need to handle tickets.
Reply Idea Tickets
2 upvotes
2 Replies
Lauren_Lokker
Participant | Diamond Partner
November 19, 2024
We really need to be able to see the cumulative time in ticket stage (the same as you can see on Deals) as we have an On Hold stage for when we are b...read more
MarkGM on May 25, 2023
Pause SLA feature
We desperately need a way of controlling SLA and putting it on pause when we escalate issues. The current logic doesn't allow for effective and reliable SLA tracking in such cases. Adding an option to pause SLA counter would help us big time.
Reply Idea Conversations
23 upvotes
6 Replies
Lauren_Lokker
Participant | Diamond Partner
November 06, 2024
It would be really helpful if we could get this feature - Use case: We have a 4-hour SLA. We've requested information from the customer to continue...read more
Lauren_Lokker on April 22, 2024
Please bring the Deals object back into the Shopify Integration
We had a legacy Shopify integration in place (the native connector) which synced the following objects: Contacts Deals Products We wanted to expand that to include company data as we saw that the sync field mapping had expanded to includ read more
Reply Idea Integrations
10 upvotes
4 Replies
NicoleSengers on February 21, 2022
Set Association Labels On Records via a Workflow
I would love to be able to add in the new association labels using a workflow - rather than needing to do this manually. this would enable businesses who have contact A who makes a booking and Contacts B, C, D etc who attend a course or an event f read more
Reply Idea Contacts & Companies Workflows
1088 upvotes
351 Replies
Lauren_Lokker
Participant | Diamond Partner
December 13, 2023
Adding to the chain - this feature would be extremely valuable and it's very limiting to have to ask teams to manually change the label on records as...read more
rjacobs on May 05, 2021
Integrate Multiple Salesforce Environments
To support parent/child companies who have different Salesforce environments but would like to use the same Hubspot account. Would be great if we could integrate different Salesforce accounts.
Reply Idea Integrations Salesforce Connector
30 upvotes
5 Replies
Lauren_Lokker
Participant | Diamond Partner
July 13, 2021
@rjacobs this would be really useful! We have a client that needs this
Solved
ScottLambert on March 31, 2020
Integration with Google My Business
Google My Business (GMB) is a key digital channel for local businesses as well as all businesses with a location. GMB post expire after 7 days so you need to continuously update your posts to give you an advantage for search results that display the read more
Reply Discussion google
32 upvotes
14 Replies
Lauren_Lokker
Participant | Diamond Partner
June 24, 2021
Would really love to see Google My Business added as an integration with HubSpot - we have a customer looking for this feature as well.
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