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coreygarrigues
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Member since ‎Sep 26, 2019
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corey garrigues

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Activity

granthbrown on June 15, 2018
Email Contact when Ticket is created
I would like the ability to send an automated email to a contact (customer) when a ticket is created for them. The customer should be able to reply to this email to add comments or attachments to the ticket. We are using a custom contact form read more
Reply Discussion
47 upvotes
10 Replies
coreygarrigues
Participant
December 10, 2019
This feature is very important to my company. Our auto response asks the requester for additional information that needs to go into the ticket!
mharbottle on May 15, 2018
Report between two date range properties
The ability to report on the difference between two date properties. eg. time to get a customer live calcualted by looking at difference between. "Customer signed contract date" and "Launch date"
Reply Idea Sales Reporting
33 upvotes
4 Replies
coreygarrigues
Participant
November 15, 2019
Calculatingdays between dates is a basic function I have used and or seen on every other support system.
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
21 Replies
coreygarrigues
Participant
September 26, 2019
I am setting up my companies supprt pipeline, and this functionality is crucial. We have many complicated robotic platforms, and depending on which y...read more
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