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mandisharma
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Membre depuis ‎sept. 13, 2019
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Mandi Sharma

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mandisharma le Juin 08, 2021
Global way to manage bounces and not sents
To be able to resolve bounces and not sents right now I have to go into each marketing email to see these. It is very cubersome and time consuming. I'd love a way to manage these globally for a set date range.
Répondre Idée Marketing Emails
0 Mention J'aime
0 Réponse
mandisharma le Octobre 15, 2020
Any CTA has been clicked option for Calls-to-action workflow triggers
Form submissions trigger has a "Any form submission" option, but for CTAs we have to manually add to our workflow trigger every time a new CTA is added. It would be amazing to have otpions for "Any CTA has been (seen, hasn't been seen, clicked, hasn Lire la suite
Répondre Idée CTAs Workflows
3 Mentions J'aime
0 Réponse
atma le Juin 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Répondre Idée Knowledge Base Tickets
461 Mentions J'aime
221 Réponses
mandisharma
Membre
Janvier 22, 2020
Very important! Our customers have been asking for this. They have to "sign in" to the knowledge base to see articles that they have access to, but t...Lire la suite
Brandonbaker le Septembre 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. Lire la suite
Répondre Idée Conversations Tickets
233 Mentions J'aime
76 Réponses
mandisharma
Membre
Janvier 10, 2020
Would love this as well! When a customer submits a ticket (let's say on a friday at 5:30pm) and we aren't able to respond until Monday morning it sev...Lire la suite
KarolinaOlczak le Mars 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p Lire la suite
Répondre Idée Contacts & Companies Workflows
56 Mentions J'aime
12 Réponses
mandisharma
Membre
Octobre 08, 2019
Running into this same issue and very dissapointed. I open up my ticket and don't see the First or Last name or email of the contact that submitted i...Lire la suite
JonnyT le Juin 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM Lire la suite
Répondre Idée Tickets
174 Mentions J'aime
60 Réponses
mandisharma
Membre
Septembre 13, 2019
So badly needed! I'm setting up our Service Hub now and very dissapointed this is not an option currently. We have several unique pipelines that have...Lire la suite
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