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mandisharma
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Miembro desde ‎sep 13, 2019
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Mandi Sharma

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mandisharma en Junio 08, 2021
Global way to manage bounces and not sents
To be able to resolve bounces and not sents right now I have to go into each marketing email to see these. It is very cubersome and time consuming. I'd love a way to manage these globally for a set date range.
Responder Idea Marketing Emails
0 Me gusta
0 Respuestas
mandisharma en Octubre 15, 2020
Any CTA has been clicked option for Calls-to-action workflow triggers
Form submissions trigger has a "Any form submission" option, but for CTAs we have to manually add to our workflow trigger every time a new CTA is added. It would be amazing to have otpions for "Any CTA has been (seen, hasn't been seen, clicked, hasn Leer más
Responder Idea CTAs Workflows
3 Me gusta
0 Respuestas
atma en Junio 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idea Knowledge Base Tickets
467 Me gusta
221 Respuestas
mandisharma
Miembro
Enero 22, 2020
Very important! Our customers have been asking for this. They have to "sign in" to the knowledge base to see articles that they have access to, but t...Leer más
Brandonbaker en Septiembre 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. Leer más
Responder Idea Conversations Tickets
260 Me gusta
82 Respuestas
mandisharma
Miembro
Enero 10, 2020
Would love this as well! When a customer submits a ticket (let's say on a friday at 5:30pm) and we aren't able to respond until Monday morning it sev...Leer más
KarolinaOlczak en Marzo 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p Leer más
Responder Idea Contacts & Companies Workflows
57 Me gusta
12 Respuestas
mandisharma
Miembro
Octubre 08, 2019
Running into this same issue and very dissapointed. I open up my ticket and don't see the First or Last name or email of the contact that submitted i...Leer más
JonnyT en Junio 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM Leer más
Responder Idea Tickets
183 Me gusta
64 Respuestas
mandisharma
Miembro
Septiembre 13, 2019
So badly needed! I'm setting up our Service Hub now and very dissapointed this is not an option currently. We have several unique pipelines that have...Leer más
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