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mandisharma
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Member since ‎Sep 13, 2019
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  • Upvotes Given
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Mandi Sharma

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mandisharma on June 08, 2021
To be able to resolve bounces and not sents right now I have to go into each marketing email to see these. It is very cubersome and time consuming. I'd love a way to manage these globally for a set date range.
0 upvote
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mandisharma on October 15, 2020
Form submissions trigger has a "Any form submission" option, but for CTAs we have to manually add to our workflow trigger every time a new CTA is added. It would be amazing to have otpions for "Any CTA has been (seen, hasn't been seen, clicked, hasn read more
3 upvotes
0 Reply
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
461 upvotes
221 Replies
Member
January 22, 2020
Very important! Our customers have been asking for this. They have to "sign in" to the knowledge base to see articles that they have access to, but t...read more
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
228 upvotes
73 Replies
Member
January 10, 2020
Would love this as well! When a customer submits a ticket (let's say on a friday at 5:30pm) and we aren't able to respond until Monday morning it sev...read more
KarolinaOlczak on March 21, 2019
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p read more
Member
October 08, 2019
Running into this same issue and very dissapointed. I open up my ticket and don't see the First or Last name or email of the contact that submitted i...read more
JonnyT on June 27, 2018
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
173 upvotes
60 Replies
Member
September 13, 2019
So badly needed! I'm setting up our Service Hub now and very dissapointed this is not an option currently. We have several unique pipelines that have...read more
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