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mandisharma
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Member since ‎Sep 13, 2019
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  • Upvotes Given
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Mandi Sharma

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mandisharma on June 08, 2021
To be able to resolve bounces and not sents right now I have to go into each marketing email to see these. It is very cubersome and time consuming. I'd love a way to manage these globally for a set date range.
0 upvote
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mandisharma on October 15, 2020
Form submissions trigger has a "Any form submission" option, but for CTAs we have to manually add to our workflow trigger every time a new CTA is added. It would be amazing to have otpions for "Any CTA has been (seen, hasn't been seen, clicked, hasn read more
3 upvotes
0 Reply
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
459 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
201 upvotes
68 Replies
Member
March 18, 2022
Here's what I did, and it works: I created a property with a radio-select field. Then I created 2 main workflows and an optional Holiday workflow. 1....read more
KarolinaOlczak on March 21, 2019
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p read more
Member
December 09, 2020
My use case is a lot simpler than others here - all I want is for when you create a new ticket directly from a customer record, for that ticket to ha...read more
JonnyT on June 27, 2018
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
153 upvotes
56 Replies
KiG
Member
May 20, 2022
It makes no sense at all needing to buy an expensive Pro plan at all to Get access to such basic minimum functioninality.. This is the major reason no...read more
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