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rawchel
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Rachel Webber

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CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
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rawchel
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September 12, 2019
Totally! Cant wait to see when this gets developed.
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