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MasterEales
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Member since ‎Sep 10, 2019
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Chris Eales

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MasterEales
Participant
December 18, 2019
Reply to Automated E-mail Responses
The way I did this for me, is create a workflow an Automation Workflow - Settings > Tickets and then Automation. My workflow was: When the ticke...read more
MasterEales
Participant
November 25, 2019
Reply to Ability to see if an agent is working on a ticket
Yes would make it easier for my team so we don't all try and reply to the same ticket!
MasterEales
Participant
October 31, 2019
Reply to Allow for private knowledge base articles
It would also have been good if you could restrict the Knowledge base itself, so if someone finds our URL to our KB site, they get a page saying they...read more
MasterEales
Participant
October 22, 2019
Reply to Save email draft in CRM
Yes we need this, moving from away from Zendesk I would have thought this would have been standard.
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