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BruceTrevarthen
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Member since ‎Sep 4, 2019
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Bruce Trevarthen

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ElSpeedbumpo on September 11, 2019
Ticket Owner automation
It would be very beneficial to have the option within Ticket workflows to have a Ticket Owner auto assigned to the person who closes that ticket or even changes the status. Reasoning for this is my team works at different times, and in different read more
Reply Idea Tickets
89 upvotes
29 Replies
BruceTrevarthen
Member
January 14, 2020
YES, and urgently, this is a major pain.
aaronepperson on May 28, 2019
Auto assigning tickets on the first reply
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti read more
Reply Idea Tickets
99 upvotes
33 Replies
BruceTrevarthen
Member
September 04, 2019
Hubspot would do well to simply release their own service desk interface as a front-end to the HubSpot ticketing. ZenDesk is soooo superior and HubS...read more
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