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megananderson
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Membre depuis ‎sept. 3, 2019
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megananderson le Mars 15, 2021
It is possible to identify the reason a ticket re-opened?
I'm trying to figure out if there's a way to differentiate when a ticket has re-opened because of automation (specifically, when it re-opened because a customer replied to an email) vs. when a ticket has re-opened manually (i.e., a user changes the Lire la suite
Répondre Discussion Tickets Workflows
0 Mention J'aime
1 Réponse
jehiguese le Août 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the Lire la suite
Répondre Idée Conversations
826 Mentions J'aime
332 Réponses
megananderson
Participant
Septembre 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...Lire la suite
jehiguese le Août 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the Lire la suite
Répondre Idée Conversations
826 Mentions J'aime
332 Réponses
megananderson
Participant
Septembre 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...Lire la suite
jehiguese le Août 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the Lire la suite
Répondre Idée Conversations
826 Mentions J'aime
332 Réponses
megananderson
Participant
Septembre 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...Lire la suite
megananderson le Mars 23, 2020
Get around not being able to re-enroll workflows based on activity criteria
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha Lire la suite
Répondre Discussion Meetings
4 Mentions J'aime
4 Réponses
megananderson
Participant
Avril 27, 2020
Thanks so much for your response, @Bryantworks , and for the bump, @jennysowyrda . I'm seeing a couple challenges with the proposed solution. F...Lire la suite
megananderson le Mars 23, 2020
Get around not being able to re-enroll workflows based on activity criteria
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha Lire la suite
Répondre Discussion Meetings
4 Mentions J'aime
4 Réponses
megananderson
Participant
Avril 27, 2020
Thanks so much for your response, @Bryantworks , and for the bump, @jennysowyrda . I'm seeing a couple challenges with the proposed solution. F...Lire la suite
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