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megananderson
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Member since ‎Sep 3, 2019
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Megan Anderson

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megananderson on March 15, 2021
I'm trying to figure out if there's a way to differentiate when a ticket has re-opened because of automation (specifically, when it re-opened because a customer replied to an email) vs. when a ticket has re-opened manually (i.e., a user changes the read more
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
818 upvotes
324 Replies
Participant
September 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...read more
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
818 upvotes
324 Replies
Participant
September 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...read more
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
818 upvotes
324 Replies
Participant
September 01, 2020
@Millerd I'm not sure I understand what exactly should be working or how to configure HubSpot based on your latest post. Are you saying that c...read more
megananderson on March 23, 2020
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha read more
4 upvotes
4 Replies
Participant
April 27, 2020
Thanks so much for your response, @Bryantworks , and for the bump, @jennysowyrda . I'm seeing a couple challenges with the proposed solution. F...read more
megananderson on March 23, 2020
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha read more
4 upvotes
4 Replies
Participant
April 27, 2020
Thanks so much for your response, @Bryantworks , and for the bump, @jennysowyrda . I'm seeing a couple challenges with the proposed solution. F...read more
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