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megananderson
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Member since ‎Sep 3, 2019
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Megan Anderson

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megananderson on March 15, 2021
I'm trying to figure out if there's a way to differentiate when a ticket has re-opened because of automation (specifically, when it re-opened because a customer replied to an email) vs. when a ticket has re-opened manually (i.e., a user changes the read more
Hall of Famer | Partner
March 15, 2021
Hi @megananderson , I'd approach this by using the same logic as the workflow – the one which updates the ticket status when a customer replie...read more
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
572 upvotes
229 Replies
Contributor
September 27, 2022
this feature is very needed. Please pick it up in your development roadmap!
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
572 upvotes
229 Replies
Contributor
September 27, 2022
this feature is very needed. Please pick it up in your development roadmap!
jehiguese on August 27, 2018
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
572 upvotes
229 Replies
Contributor
September 27, 2022
this feature is very needed. Please pick it up in your development roadmap!
megananderson on March 23, 2020
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha read more
3 upvotes
4 Replies
Contributor
September 14, 2021
I have a similar workflow wish. I already discussed this with a HubSpot Support Guy so I know this is not yet implementable. The workflows I wa...read more
megananderson on March 23, 2020
I'm having trouble figuring out how to accomplish a couple different things because we can't use activity-based criteria to re-enroll workflows. Has anyone been able to work around the workflow re-enrollment limitation for activities? Here's wha read more
3 upvotes
4 Replies
Contributor
September 14, 2021
I have a similar workflow wish. I already discussed this with a HubSpot Support Guy so I know this is not yet implementable. The workflows I wa...read more
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