Posting in behalf of a customer: If we have the contact's email address, I'd like the ability for live chat responses to be sent as an email to a customer if they've left the chat widget. This will ensure that they've received our response to th Leer más

Add SMS text messages as a channel to the Conversations Inbox.

It would be great if there was an option to integrate the live chat tool into my own mobile app. I'm helping manage the process of building an app for my company and need a troubleshooting/chat feature. Rather than coding the whole thing up, I was Leer más

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t Leer más

Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos Leer más

There should be a way to set the default font and font size in the Email client within the CRM?