vvadlamani

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HubSpot Product Team

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Vijay Vadlamani

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jenniferlim on August 27, 2019

Ability to send chat responses as email replies, if customer has left the chat

Posting in behalf of a customer: If we have the contact's email address, I'd like the ability for live chat responses to be sent as an email to a customer if they've left the chat widget. This will ensure that they've received our response to th read more

Reply Idea Conversations

28 upvotes

11 Replies

vvadlamani

HubSpot Product Team

August 29, 2023

This feature was delivered more than an year ago. In the conversations Inbox, you can switch from Chat to Email and continue the conversation. You ca...read more

hroberts on September 04, 2018

Integrate SMS texts with Conversations

Add SMS text messages as a channel to the Conversations Inbox.

Reply Idea Conversations

108 upvotes

60 Replies

vvadlamani

HubSpot Product Team

August 07, 2023

Hey everyone - We are planning to add SMS into the Conversations Inbox. Would love to hop on a call to to learn more about your expectations. Please ...read more

EBoud on August 26, 2021

Hubspot Chat in Mobile App

It would be great if there was an option to integrate the live chat tool into my own mobile app. I'm helping manage the process of building an app for my company and need a troubleshooting/chat feature. Rather than coding the whole thing up, I was read more

Reply Idea Live Chat & Bots

123 upvotes

38 Replies

vvadlamani

HubSpot Product Team

July 21, 2023

Hey everyone - A quick update here. We are in early stages of evaluating this idea. I am looking to learn a little bit about expectations around the ...read more

RLesueur4 on September 26, 2022

Importing past chat/conversations history

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more

Reply Discussion past conversations chat history

1 upvote

4 Replies

vvadlamani

HubSpot Product Team

September 30, 2022

Hey @RLesueur4 , I'm the product lead on the team. If I am being honest, this is the first time I am hearing of this use case and I'd love to ...read more

GustavoPeluzzo on August 03, 2022

HubSpot conversation-api integration

Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more

Reply Discussion Integration

1 upvote

5 Replies

vvadlamani

HubSpot Product Team

August 03, 2022

Hi Gustavo - Our current APIs don't support this use case but that is something we are interested in building. Would you be interested in hopping on a...read more

michaelpowens on February 17, 2017

Ability to set default fonts and font sizes in email sent from within the CRM

There should be a way to set the default font and font size in the Email client within the CRM?

Reply Idea Contacts & Companies

154 upvotes

107 Replies

vvadlamani

HubSpot Product Team

June 28, 2022

@Stefan_PSV - We are aware of this issues and plan to address this in the near term once the team completes some infrastructure projects that are n...read more

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