HubSpot Product Team
Member since ‎Aug 30, 2019
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Vijay Vadlamani

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jenniferlim on August 27, 2019
Posting in behalf of a customer: If we have the contact's email address, I'd like the ability for live chat responses to be sent as an email to a customer if they've left the chat widget. This will ensure that they've received our response to th read more
11 Replies
HubSpot Product Team
August 29, 2023
This feature was delivered more than an year ago. In the conversations Inbox, you can switch from Chat to Email and continue the conversation. You more
hroberts on September 04, 2018
Add SMS text messages as a channel to the Conversations Inbox.
46 Replies
HubSpot Product Team
August 07, 2023
Hey everyone - We are planning to add SMS into the Conversations Inbox. Would love to hop on a call to to learn more about your expectations. Please more
EBoud on August 26, 2021
It would be great if there was an option to integrate the live chat tool into my own mobile app. I'm helping manage the process of building an app for my company and need a troubleshooting/chat feature. Rather than coding the whole thing up, I was read more
34 Replies
HubSpot Product Team
July 21, 2023
Hey everyone - A quick update here. We are in early stages of evaluating this idea. I am looking to learn a little bit about expectations around the more
RLesueur4 on September 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more
HubSpot Product Team
September 30, 2022
Hey @RLesueur4 , I'm the product lead on the team. If I am being honest, this is the first time I am hearing of this use case and I'd love to more
GustavoPeluzzo on August 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more
1 upvote
5 Replies
HubSpot Product Team
August 03, 2022
Hi Gustavo - Our current APIs don't support this use case but that is something we are interested in building. Would you be interested in hopping on more
michaelpowens on February 17, 2017
There should be a way to set the default font and font size in the Email client within the CRM?
107 Replies
HubSpot Product Team
June 28, 2022
@Stefan_PSV - We are aware of this issues and plan to address this in the near term once the team completes some infrastructure projects that are more
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