We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more

There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve read more

I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more