Profile

NadineS
Member
Member since ‎Aug 21, 2019
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    4
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Nadine Strydom

This user hasn't created a bio yet. Edit your own profile here!

Activity

CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
89 upvotes
45 Replies
Member
March 04, 2020
So this is clearly something a lot of people sees value in. Does HubSpot even check these?
HelenK on March 04, 2020
There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve read more
10 upvotes
3 Replies
Member
March 04, 2020
I completely agree with this! No use in knowing if there is no option for customers to leave feedback.
KinseySullivan on November 02, 2018
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more
23 upvotes
8 Replies
Member
August 21, 2019
This is such a basic requirement for any support team. Needing to go back into historical and current tickets is proving difficult and a waste of tim...read more
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.