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fenton
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Member since ‎Aug 19, 2019
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Simon Kalicinski

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SianB on May 16, 2019
Ability to move conversations to another Mailbox within Hubspot
We have different departments using different email addresses, and from time to time, emails find themselves in the wrong mailbox, but we're unable to simply move them to the correct mailbox, instead, we have to contact someone from the 'other' team read more
Reply Idea Conversations
47 upvotes
25 Replies
fenton
Participant
March 31, 2020
This feature is essential if the vision is for customer success to be managed effectively in Hubspot only! I'm actually unpleasantly surprised that t...read more
mmaddux on September 14, 2018
Associate Deal with Ticket via Workflow
We are automatically creating tickets based on contact data associated with a deal. Ideally, we would be able to associate the deal with the ticket we created via a workflow through this automation.
Reply Idea Deals Tickets Workflows
71 upvotes
20 Replies
fenton
Participant
February 12, 2020
Agree with the above, this would be very useful and remove a large manual part of our process of screening Tickets/Conversations. I expect we could b...read more
ClaireH on June 21, 2018
Internal note and mentions within the conversations inbox
I would like the ability to write an internal note and mention/tag a colleague in the conversations inbox. I see that you can "add note" to the user contact info who is emailing but this is in a different space. As a customer success manager, read more
Reply Idea Conversations
29 upvotes
12 Replies
fenton
Participant
February 11, 2020
@cambria Adding onto this, is there already a post that asks for Comments on Inbox conversations to also appear as, for example, a Note in the asso...read more
mmaddux on September 14, 2018
Associate Deal with Ticket via Workflow
We are automatically creating tickets based on contact data associated with a deal. Ideally, we would be able to associate the deal with the ticket we created via a workflow through this automation.
Reply Idea Deals Tickets Workflows
71 upvotes
20 Replies
fenton
Participant
February 12, 2020
Agree with the above, this would be very useful and remove a large manual part of our process of screening Tickets/Conversations. I expect we could b...read more
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