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JMKramer
Member | Elite Partner
Member | Elite Partner
Member since ‎Aug 16, 2019
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Jenna Kramer

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CPSCB on August 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
Reply Idea Tickets Workflows
34 upvotes
12 Replies
JMKramer
Member | Elite Partner
January 18, 2021
How were you able to create that workflow? What were your parameters and actions? I am struggling to assign the tickets to users round-robin style.
jyeko on August 18, 2017
Copying contacts
There should be an easy way to copy a contact so you can add multiple contacts with the same information as someone already in your contact list.
Reply Idea Contacts & Companies
24 upvotes
30 Replies
JMKramer
Member | Elite Partner
August 16, 2019
Why hasn't this been implemented yet? Manually copying over contacts is a nightmare. PLEASE ADD THE ABILITY TO COPY CONTACTS - even if you require a ...read more
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