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CarlosRdz
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Membro desde ‎ago 15, 2019
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Carlos Rodriguez

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HelenK on Março 04, 2020
Feedback Needed On Why Customer Found An Article Unhelpful
There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve Leia mais
Responder Idéia Knowledge Base
10 avaliações positivas
3 Respostas
CarlosRdz
Participante
Março 04, 2020
This is very important, at the moment I find really unhelpful not knowing any details about the customer who clicked the unhelpful button.
CarlosRdz on Dezembro 04, 2019
Tickets created per time of the day
I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times. Thanks
Responder Idéia Reporting
34 avaliações positivas
14 Respostas
CarlosRdz on Agosto 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Leia mais
Responder Idéia Tickets
92 avaliações positivas
45 Respostas
CarlosRdz
Participante
Setembro 03, 2019
I just can't beleive such a basic feature is not available...
CarlosRdz on Agosto 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Leia mais
Responder Idéia Tickets
92 avaliações positivas
45 Respostas
CarlosRdz
Participante
Setembro 03, 2019
I just can't beleive such a basic feature is not available...
KinseySullivan on Novembro 02, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around Leia mais
Responder Idéia
23 avaliações positivas
8 Respostas
CarlosRdz
Participante
Agosto 20, 2019
This functionality is definitely a must for all of our support agents, it is extremely frustrating that the terms are never found, such a waste of ti...Leia mais
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