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CarlosRdz
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Membre depuis ‎août 15, 2019
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  • Mentions J'aime ajoutées
    9
  • Mentions J'aime obtenues
    130
  • Idées
    2

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Activité

HelenK le Mars 04, 2020
Feedback Needed On Why Customer Found An Article Unhelpful
There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve Lire la suite
Répondre Idée Knowledge Base
10 Mentions J'aime
3 Réponses
CarlosRdz
Participant
Mars 04, 2020
This is very important, at the moment I find really unhelpful not knowing any details about the customer who clicked the unhelpful button.
CarlosRdz le Décembre 04, 2019
Tickets created per time of the day
I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times. Thanks
Répondre Idée Reporting
36 Mentions J'aime
14 Réponses
CarlosRdz le Août 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Lire la suite
Répondre Idée Tickets
92 Mentions J'aime
45 Réponses
CarlosRdz
Participant
Septembre 03, 2019
I just can't beleive such a basic feature is not available...
CarlosRdz le Août 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Lire la suite
Répondre Idée Tickets
92 Mentions J'aime
45 Réponses
CarlosRdz
Participant
Septembre 03, 2019
I just can't beleive such a basic feature is not available...
KinseySullivan le Novembre 02, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around Lire la suite
Répondre Idée
23 Mentions J'aime
8 Réponses
CarlosRdz
Participant
Août 20, 2019
This functionality is definitely a must for all of our support agents, it is extremely frustrating that the terms are never found, such a waste of ti...Lire la suite
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